Delivery

We will ship your order on the SAME/NEXT working day of payment receipt. To process your order quickly and correctly, please provide us your full delivery address including post code/zip code, county/province name. Please also remember to leave your contact number and email address.

  • Your order will be DISPATCHED on the same working day, provided that the order is placed before 3.00pm (Saturday, Sunday and Bank Holidays are not classed as working days).
  • Any orders placed after 3pm are sent the next working day of payment receipt.
  • Delivery is not possible on a Sunday or Bank Holiday.
  • If you have any urgent questions, please call us on: 0191 491 1551
  • If you need to change any details after ordering, please call us. Please note this is not always possible
  • Some items are not available for next day delivery, they are specified in the products description.

UK DELIVERY

Track48: £3.50 (free if order value is £30 or over) delivered within 2-3 working day of dispatch, includes Saturday

Track24: £4.90 normally delivered the next working day after dispatch, although can take up to 2 working days after date of dispatch. Includes Saturday

UK Express: £7.50 delivered the next working day from dispatch. Deliver Monday-Friday only. Some postcodes may take two working days.

Orders made after 3PM (GMT) will be dispatched the next working day (Monday-Friday). We cannot guarantee delivery on Saturdays for Channel Islands, Jersey and BFPO addresses. We do not deliver on Public Holiday/Bank Holiday.

You need to order before 3pm (Mon-Fri) for guaranteed next working day (Mon-Fri) delivery. Current only Royalmail will deliver on Saturday We cannot guarantee delivery on Saturdays for some delivery service. You will receive the items on the next working day upon despatch.

Always make sure you provide the correct delivery address. Orders with Royalmail Tracked/DPD always arrive on time. In experience however there are very rare situation that it delays. We are not responsible for orders that have been delayed by the carrier over which we have no control. Please place your order earlier to avoid delay.

If after 10 working days (25 working days for overseas parcels) of despatch you still have not received the item please contact us and we will either send the replacement or refund you.

 

UK Standard Delivery is free for orders over £30. A parcel cannot exceed a certain regulated size (61cm x 46cm x 46cm) and weight (2kg) that the Free Delviery Service can carry. Some products  might exceed the maximum size of the free delivery service. The free delivery offer is not available if your order contains more than 2 items of restricted goods or exceeds the maximum size of the free UK standard delivery service.

You can simply choose the options available during checkout. The cost of shipping is calculated automatically on the checkout page once the delivery destination is confirmed. Please tell us any of your postage enquiries by adding your own message in the message window while you proceed with your order.

If you are registered with us you can always track your order status by logging into your account. The order tracking number is sent to you via email when the order has been despatched.

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