I saw this item in an advert but cannot find it on your site
This means that the product is temporarily out of stock or has been discontinued. Tip - We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.
The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
Will you be getting any more in?
Unfortunately some items will be out of stock or be removed from the site altogether if discontinued. Please be advised that our Customer Care team cannot tell you when a product will be back in stock. Tip - We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.
I need more information about a product
We include as much information as possible about a product on the product page. Usually, more detailed information like product length and units can be found on the product page. If you need more detailed information, please contact us quoting the product name, model(if available), which can be found on the product page .
Why is my order Cancelled
We reserves the right to cancel/void any transaction. Any customer suspected of committing a fraudulent transaction will be contacted and advised for the cancellation.
When Will I be Charged
When you reach the final billing page and have successfully submitted your order, we will immediately contact your bank/card issuer for authorisation to take payment from your account.
If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.
If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
If the payment is not authorised by your bank or card issuer, you will be contacted by us advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).
